MyWheels

Payment & Rates

How do I pay for my rides with MyWheels?

I need to pay extra for a ride that I’ve already paid for. How is this possible?

Can I post-pay for a booking?

Can I link a joint bank account to my account?

Can I pay using a foreign bank account?

How do I change my bank details?

Payment method

I’ve been notified of a violation. What now?

Why do I have to pay administration fees when I commit a violation?

I have been fined for an offense that was assigned (shifted) to my name. What does this mean?

I have been fined for an offense outside my rental period. How is this possible?

I have been charged multiple fines for the same violation. How is this possible?

What happens if one of my employees receives a traffic or parking violation and fine?

I disagree with a fine. What now?

What are the extra cost of misuse?

Fines

Do I have to pay a deposit?

How do I get my deposit back?

Deposit

What is the deductible and how does it work with MyWheels?

Deductible and insurance

Where can I find my invoice?

I have a question about or a dispute with an invoice. What should I do?

How do I pay my invoice?

I’m having trouble paying an invoice. What should I do?

MyWheels has withdrawn money, but I don't understand why. What can I do?

Invoices

How can I add a discount code?

The discount code does not work, what now?

Can I add a discount code after my ride?

Marketing activities & Discount codes

What is account balance & What can I do with my balance?

How do I get my balance refunded?

Account balance

What does MyWheels cost?

Do the rates include VAT?

Do I pay administration or registration fees with MyWheels?

Do I pay a booking fee or unlock fee?

Do I receive a discount if I rent for multiple days? 

Rates

Find answers and get help from Intercom Support and Community Experts

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