MyWheels will soon be switching from pay-after-use to pay-in-advance.
When this change will apply to you, you will be notified via email and within the app.
If you became a new customer after October 19, 2026, you will start with pay-in-advance immediately.
Old (Pay-after-use):
MyWheels uses a post-payment system.
Every Wednesday we will generate a weekly invoice for your completed rides and automatically debit the amount from your bank account.
New (Pay-in-advance):
You will see the estimated fare when booking the ride. This amount is charged to your payment card just before the ride begins. You can find the corresponding invoice in the app. At the end of the ride, the actual cost is calculated based on factors such as the duration and distance of the trip. If the estimated fare was higher than the final price, the difference will be refunded to your card within 7 days. If the final price is higher, we will charge the remaining amount to your payment card later. You will receive another invoice for this adjustment, which you can also view in the app.