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How does the reimbursement of claims work?

MyWheels will soon be switching from pay-after-use to pay-in-advance.

When this change will apply to you, you will be notified via email and within the app.

If you became a new customer after October 19, 2026, you will start with pay-in-advance immediately.

This article applies to customers using Pay-in-advance:

If you have submitted an expense claim to us —for example, for a fuel purchase you paid for upfront— we will process it within 3 business days. The amount you paid will then be deposited into your linked bank account; please note that it may take up to 7 days for the funds to appear in your account.

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