MyWheels will soon be switching from pay-after-use to pay-in-advance.
When this change will apply to you, you will be notified via email and within the app.
If you became a new customer after October 19, 2026, you will start with pay-in-advance immediately.
This article concerns the Pay-in-advance situation:
You make payments at two points: at the start and at the end of your trip.
1. At the start of your trip
When you begin your trip, you pay the amount for your booking. You will be redirected to iDEAL | Wero, where you can approve the payment within your banking app. Once that’s done, you’re ready to go.
2. At the end of your trip
When you end your trip, we calculate the final costs—for example, for any additional kilometers driven. If you owe an additional amount, you can pay it via iDEAL | Wero. You will be redirected to your banking app to authorize the payment.
If you are entitled to a refund for your trip, the amount will be automatically credited to the bank account originally used for the payment.
Tip: keep your phone—with your banking app ready—on hand when starting and ending your trip. This allows you to complete the payment in just a few seconds.