MyWheels will soon be switching from pay-after-use to pay-in-advance.
When this change will apply to you, you will be notified via email and within the app.
If you became a new customer after October 19, 2026, you will start with pay-in-advance immediately.
Old (Pay-after-use):
Our direct debits should match your invoice. You can find the invoice in your inbox or in the app under ‘Account’ > ‘Finances’.
Need further clarification? Contact us via the app (Help => Send us a message)
New (Pay-in-advance):
The charge should match your invoice. You can view your invoice via email or in the app under Account > Finances. If you still have questions about a charge, please contact us via Help > Send us a message in the app.