MyWheels will soon be switching from pay-after-use to pay-in-advance.
When this change will apply to you, you will be notified via email and within the app.
If you became a new customer after October 19, 2026, you will start with pay-in-advance immediately.
Old (Pay-after-use):
Click on finances -> 'withdraw balance' in your account. The amount will be refunded to your account within two business days. If you're requesting multiple refunds, the amounts will be refunded per canceled ride.
New (Pay-in-advance):
Our cancellation terms apply in all cases.
If you cancel a trip within the free cancellation period, no payment will be processed, and you will not receive an invoice.
If you cancel after the free cancellation period, the cancellation fees will be charged immediately.