Take the charging token from the glove compartment.
Scan the token at the charging station to stop charging.
Make sure the car is unlocked.
Press the release button next to the charging port and remove the cable from the car straight away.
Then remove the cable from the charging station.
Close the charging door: press the middle of its right-hand edge until it is shut.
Put the cable back in the boot and return the charging token to the glove compartment.
Cable stuck
Make sure the car is unlocked via the MyWheels app. The cable only releases when the car is unlocked.
Press the release button again and pull the cable out of the car straight away. If you leave the connector in too long, it locks again.
If that does not work, lock and unlock the car again via the app and try once more.
Never pull the cable out by force without pressing the release button first. This can damage the connector or the charging port.
At a fast charger the connector is locked while charging. It releases automatically once charging is stopped or complete.
Still having issues
Contact the charging station operator if the cable is stuck in the charging station. The phone number is displayed on the charging station.
Contact MyWheels support if the cable remains stuck in the car, or if you have any other questions.
Please note: never drive off with the charging door open. This can damage the door and its hinges.