MyWheels

Account

Do I need a subscription?

How can I start, stop or change a subscription?

Can I share my subscription with other MyWheels users?

Subscriptions

How does MyWheels work?

Can I register with a foreign driving licence?

How do I create a MyWheels account?

My driver's license verification failed, what now?

What conditions must I meet to create a MyWheels account?

Why does MyWheels do a manual check of my driving licence?

How do I put bank details in my account?

Can I link my account with a foreign account number?

My account hasn't been activated yet. Can I drive one of your cars?

What if the additional verification hasn't been completed before my trip starts?

I have accidentally entered the wrong details. What to do?

Can I register with a foreign home address?

Registering

I have problems logging in via authenticator, now what?

I forgot my username, what now?

I forgot my password, what now?

I can't log in, now what?

Login

How do I change my payment method?

How do I change my password?

How do I enter/update a (different) driving licence?

How do I update my personal data?

How can I change my phonenumber?

Changing details or deregistering accounts

Can I share an account?

Can I monitor which trips have been made through my shared account?

What happens if someone in a shared account incurs a fine or damage?

Sharing accounts and subscriptions

How do I delete my account and details?

My MyWheels account has been blocked, what now?

Why is my account blocked after a MyWheels trip?

Frequently Asked Questions (FAQ)

Unsubscribe & Blocked Account

How can you get in contact with MyWheels?

Other car questions

Find answers and get help from Intercom Support and Community Experts

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