What happens right after I submit my request?
We immediately check whether your account can be deleted without any issues. If there are no problems preventing us from proceeding, your account will be deactivated the same day, any deposit and remaining balance will be refunded, and any subscriptions will be canceled. Non-essential personal data is deleted right away.
What kinds of issues could prevent you from processing my deletion request?
If you have active trips or trips booked for the future, unpaid invoices, or you’re involved in a long-running complaint, (insurance) claim, collections process, or legal procedure, we cannot proceed with the deletion request.
Why are some data only deleted after a certain period of time?
We’re legally required to retain certain information—such as invoices or payment details—for tax and administrative purposes. By keeping some data for 1 or 7 years, we comply with these rules.
Can I access past bookings or trip data after my account is closed?
No. Once your account is deactivated, you can no longer log in. After the retention periods expire, these data will also be deleted.
Will I incur any costs after deletion?
No. Your account is deactivated and you will not be charged any fees or subscription costs. Of course, any outstanding amounts still need to be paid.
Can I join MyWheels again after my account is deleted?
Yes. After your account is deleted, you can create a new account. You won’t be able to access your previous bookings or other trip data.
Where can I find your privacy policy?
You can find our privacy policy on the website, or in the app under
Privacy. Still have questions?
Not sure, or want to know more about how we delete your data? Send a message to [email protected]. We’re happy to help!