WITH PHYSICAL KEY
Unlock the car & grab the key:
• Unlock the car in the app under your current reservation.
• Take the car key from the glove compartment.
Unplug the charging cable (if connected):
• Hold the charging key against the charging station reader.
• Press the unlock button on the car key (even if the car is already open).
• The cable will unlock — remove it from the car.
• Still stuck? Press the cable release button left of the steering wheel.
Store the charging cable:
• Always take the cable with you and store it in the trunk.
Start the car & drive off:
• Sit in the driver’s seat.
• Press the brake pedal.
• Press the round start button (to the right of the steering wheel).
• Not working? Hold the key against the start button or unlock the car again via the app.
• Shift the gear selector to D or R.
• Release the brake to start driving.
WITHOUT KEY
Unlock the car:
• Unlock the car in the app under your current reservation.
Unplug the charging cable (if connected):
• Take the charging tag from the glove compartment.
• Hold it against the charging station reader.
• Press “unlock” again in the app to release the cable.
• Still stuck? Press the cable release button left of the steering wheel.
Store the charging cable:
• Always take the cable with you and store it in the trunk.
Start the car & drive off:
• Sit in the driver’s seat.
• Press the brake pedal.
• Press the round start button (to the right of the steering wheel).
• Shift the gear selector to D or R.
• Release the brake to start driving.
Trouble starting?
• Firmly press the brake pedal and then press the start button.
• No engine sound? That’s normal — it’s an electric car. Check if the display shows “Ready”.
• Is the charging cable unplugged and the charging flap closed?
• Is the gear selector in P? If not, shift to P, press the brake, and try again.
• Check in the app if you still have an active reservation.
• Reservation expired and the car is locked? Call the MyWheels helpdesk.