Unfortunately, we will cancel your booking if you don't have an active account.
- If you have paid in advance, please click here to check your outstanding balance. We have reimbursed the costs for the trip.
- You can keep the outstanding balance for a subsequent booking once we have finished the manual verification – we will send you an email when we did.
- Click here to redeem your outstanding balance, and we will reimburse it on your bank account.