Driving and parking

Collecting and parking your car

• Where do I return the car to? 
• Where do I collect the car? 
• What is a zone space?
• How far in advance can I view the car's location?
• What to do if I can't find the car?
• Do I have to pay for the parking fees myself during my booking? 
• See all 9 articles

Unlocking and locking a car

• How do I unlock a car? 
• How do I lock a car?
• How do I link my OV chip card to my account? 
• How do I lock and unlock the car during my booking? 
• What to do if the car won't start?
• What if the car won't unlock (at the start of the booking)? 
• See all 9 articles

Charging electric cars

• How do I disconnect the charging cable from the car? 
• The car won't charge. What to do?
• Where can I find the charging key? 
• How do I disconnect the car from the charging point? 
• What is fast charging? 
• How does fast charging work? 
• See all 15 articles

Filling up a fuel car

• What fuel should I use? 
• How do I pay? 
• What if the fuel card doesn't work?
• What if I can't find the fuel pass?  
• When should I refuel the car? 
• What is the fuel pass pin code? 

Car instructions

• The tyre pressure warning light is on, what now?
• Which MyWheels cars are manual or automatic?
• How does a Opel Corsa work?
• How does a Toyota Aygo work?
• How does the Citroën C1 work?
• How does the Toyota Yaris Hybrid work?
• See all 22 articles

Damage

• What should I do when I've damaged the car during my reservation?
• How do I know if there is any existing damage on the car?
• What is the deductible in the event of damage? 

Dirty cars

• What if the car is dirty?
• Do I have to clean the car after my reservation?

Car trouble

• I'm having car trouble, what now?
• One of the dashboard lights is on, what should I do?
• Do I also receive roadside assistance when I’m abroad?
• What should I do when I have a flat tire? 
• The car will not go any faster than a certain speed, what now?
• One of the dashboard lights are visible, what now?
• See all 8 articles