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  1. Engels (test)
  2. Reservation

Reservation

Making a reservation

  • What if the car is unavailable?
  • Can I book a second car on the same day?
  • Can I add an extra driver to my booking?
  • I receive an error message when making a reservation, what to do?

Changing my reservation

  • How do I change my reservation?
  • How do I add a note?
  • Can I add a discount code retrospectively?

Ending the trip

  • How do I end my booking?
  • How do I shorten my reservation?
  • My trip is over, but the booking is still active
  • Can I return the car earlier than agreed?

Extending the trip

  • I am unable to extend my booking
  • How do I extend my trip?
  • Do I have to pay for any extension?

Cancellation

  • How can I cancel my booking?
  • I am unable to cancel my reservation
  • Why has my reservation been cancelled?
  • What does it cost to cancel my reservation?
  • How do I transfer my credit to my account?

Extra drivers

  • Not able to invite an extra driver
  • How do I add an extra driver?
  • Can I add an extra driver once the trip has started?

Special situations

  • Am I allowed to take pets in the car?
  • Am I allowed to smoke in the car?
  • Lost & found items
  • What is the minimum age?

Vacation

  • Can I take the car abroad?
  • Does MyWheels cars have winter tires?
  • Who pays for the fuel?
  • How do I use the fuel card or charging key abroad?
  • How is the car insured?
  • What should I do if the car sustains damage while in my charge?
  • See all 10 articles

© Engels (test)

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