Reservation

Making a reservation

• What if the car is unavailable?
• Can I book a second car on the same day?
• Can I add an extra driver to my booking?
• I receive an error message when making a reservation, what to do?

Changing my reservation

• How do I change my reservation?
• How do I add a note?
• Can I add a discount code retrospectively?

Ending the trip

• How do I end my booking?
• How do I shorten my reservation?
• My trip is over, but the booking is still active
• Can I return the car earlier than agreed?

Extending the trip

• I am unable to extend my booking
• How do I extend my trip?
• Do I have to pay for any extension?

Cancellation

• How can I cancel my booking?
• I am unable to cancel my reservation
• Why has my reservation been cancelled?
• What does it cost to cancel my reservation?
• How do I transfer my credit to my account?

Extra drivers

• Not able to invite an extra driver
• How do I add an extra driver?
• Can I add an extra driver once the trip has started?

Special situations

• Am I allowed to take pets in the car?
• Am I allowed to smoke in the car?
• Lost & found items
• What is the minimum age?

Vacation

• Can I take the car abroad?
• Does MyWheels cars have winter tires?
• Who pays for the fuel?
• How do I use the fuel card or charging key abroad?
• How is the car insured?
• What should I do if the car sustains damage while in my charge?
• See all 10 articles