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MyWheels Help Center Engels
Making a reservation
What if the car is unavailable?
Can I book a second car on the same day?
Can I add an extra driver to my booking?
Can I book a ride during the night?
I received an error message when making a reservation, what to do?
Changing my reservation
How do I add a note?
After what time does my trip expires?
How do I change my reservation?
Ending the trip
How do I end my booking?
How do I shorten my reservation?
My trip is over, but the booking is still active, what to do?
Can I return the car earlier than agreed?
Extending the trip
How do I extend my trip?
Why can I not extend my booking?
Do I have to pay for any extension?
Cancel your trip
How can I cancel my booking?
I am unable to cancel my reservation, what now?
Why has my reservation been cancelled?
What does it cost to cancel my reservation?
How do I transfer my credit to my account?
How do I add an extra driver?
I am not able to invite an extra driver, what now?
Can I add an extra driver once the trip has started?
Am I allowed to smoke in the car?
Am I allowed to take pets in the car?
How can I hire a car with a tow bar?
Lost & found items
When will the one-way feature be available in the MyWheels app?
Are winter tires mandatory during winter?
What does it cost if I want to get away for longer period with a MyWheels car?
Can I take the car abroad?
How do I use the fuel card or charging key abroad?
Who pays for the fuel?
How is the car insured?
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