Reservation

Making a reservation

• What if the car is unavailable?
• Can I book a second car on the same day?
• Can I add an extra driver to my booking?
• Can I book a ride during the night?
• I received an error message when making a reservation, what to do?

Changing my reservation

• How do I add a note?
• After what time does my trip expires?
• How do I change my reservation?

Ending the trip

• How do I end my booking?
• How do I shorten my reservation?
• My trip is over, but the booking is still active, what to do?
• Can I return the car earlier than agreed?

Extending the trip

• How do I extend my trip?
• Why can I not extend my booking?
• Do I have to pay for any extension?

Cancel your trip

• How can I cancel my booking?
• I am unable to cancel my reservation, what now?
• Why has my reservation been cancelled?
• What does it cost to cancel my reservation?
• How do I transfer my credit to my account?

Extra drivers

• How do I add an extra driver?
• I am not able to invite an extra driver, what now?
• Can I add an extra driver once the trip has started?

Special situations

• Am I allowed to smoke in the car?
• Am I allowed to take pets in the car?
• How can I hire a car with a tow bar?
• Lost & found items
• When will the one-way feature be available in the MyWheels app?

Vacation

• Are winter tires mandatory during winter?
• What does it cost if I want to get away for longer period with a MyWheels car?
• Can I take the car abroad?
• How do I use the fuel card or charging key abroad?
• Who pays for the fuel?
• How is the car insured?
• See all 10 articles