Reservation

Making a reservation

• How do I book a car?
• How can a car be unavailable?
• Can I add an extra driver to my booking?
• Can I book a second car on the same day?
• Can I book a ride during the night?
• Trips
• See all 10 articles

Changing my reservation

• Can I shorten my reservation?
• Can I change the time or date of my reservation?
• Can I change my chosen Trip after reservation?

Cancel your trip

• How can I cancel my booking?
• Why has my reservation been cancelled?
• I canceled my ride. When will I get my money back?

Extending the trip

• How do I extend my trip?

Ending the trip

• How do I end my booking?
• Can I return the car earlier than agreed?

Extra drivers

• How do I add an extra driver?
• I am not able to invite an extra driver, what now?
• Can I add an extra driver once the trip has started?

Special situations

• Am I allowed to smoke in the car?
• Am I allowed to take pets in the car?
• How can I hire a car with a tow bar?

Vacation

• Toll
• Are winter tires mandatory during winter?
• What does it cost if I want to get away for longer period with a MyWheels car?
• Can I take the car abroad?
• How do I use the fuel card or charging key abroad?
• Environmental stickers and environmental zones in Europe
• See all 8 articles