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  1. MyWheels Help Center Engels
  2. Driving & Parking

Driving & Parking

Collecting & parking your car

  • Where is the car at the start of my ride?
  • How do I start my ride?
  • I can't start my ride, what should I do?
  • How do I unlock a car?
  • What to do when the immobiliser is activated (text message)?

Charging electric cars

  • How do I disconnect the charging cable from the car?
  • How do I charge an electric vehicle?
  • When do I have to connect the elecric car to a charging station?
  • How do I find an available charging point? 
  • The car won't charge. What to do?
  • The charge key isn't working, what can I do?
  • See all 13 articles

Fueling a car

  • When and how should I refuel the car?
  • How do I pay with the fuel pass?

Parking

  • The fixed parking space is taken. What to do?
  • Where can I park and what are the cost?
  • What is a zone space?
  • I see a wrong parked MyWheels car, what can I do?
  • Do I have to pay for the parking fees myself during my booking? 

End my ride

  • Where do I return the car to?
  • How do I lock a car?
  • I’m having trouble ending my trip, what should I do?
  • Can I return the car in a different city?

Lost & Found

  • There are belongings of someone else in a MyWheels car. What should I do?
  • I forgot to remove my belongings from the car. What should I do?

Driving behavior

  • I want to report inappropriate driving behavior by a MyWheels driver. How do I do that?
  • I've received a warning email about my driving, what now?

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