Driving & Parking

Collecting & parking your car

• Where do I return the car to? 
• Am I allowed to place a MyWheels car on an Amber spot/hub?
• Where do I collect the car? 
• What is a zone space?
• How do I find my booked car?
• How far in advance can I view the car's location?
• See all 11 articles

Unlocking and locking a car

• How do I unlock a car? 
• How do I lock a car?
• How do I link my OV chip card to my account? 
• How do I lock and unlock the car during my booking? 
• What to do if the car won't start?
• What if the car won't unlock (at the start of the booking)? 
• See all 9 articles

Charging electric cars

• How do I disconnect the charging cable from the car? 
• The car won't charge. What to do?
• Where can I find the charging key? 
• How do I disconnect the car from the charging point? 
• What is fast charging? 
• How does fast charging work? 
• See all 15 articles

Fueling a car

• What fuel should I use? 
• How do I pay with the fuel pass? 
• What if the fuel card doesn't work?
• What if I can't find the fuel pass?  
• When should I refuel the car? 
• What is the fuel pass pin code? 

Car instructions

• Where can I find the car manual?
• Which MyWheels cars are manual or automatic?
• The tire pressure warning light is on, what now?

Car trouble

• The car will not go any faster than a certain speed, what now?
• One of the dashboard lights is on, what should I do?
• I'm having car trouble, what now?
• Do I also receive roadside assistance when I'm abroad?
• What should I do when I have a flat tire? 

Car cleaning

• What if the car is dirty?
• Do I have to clean the car after my reservation?

Car damage

• How can I report car damage before starting my trip?
• What should I do when I've damaged the car during my reservation?
• How do I know if there is any existing damage on the car?
• What is the deductible in the event of damage?