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MyWheels Help Center Engels
Driving & Parking
Driving & Parking
Collecting & parking your car
Where do I return the car to?
Am I allowed to place a MyWheels car on an Amber spot/hub?
Where do I collect the car?
What is a zone space?
How do I find my booked car?
How far in advance can I view the car's location?
See all 11 articles
Unlocking and locking a car
How do I unlock a car?
How do I lock a car?
How do I link my OV chip card to my account?
How do I lock and unlock the car during my booking?
What to do if the car won't start?
What if the car won't unlock (at the start of the booking)?
See all 9 articles
Charging electric cars
How do I disconnect the charging cable from the car?
The car won't charge. What to do?
Where can I find the charging key?
How do I disconnect the car from the charging point?
What is fast charging?
How does fast charging work?
See all 15 articles
Fueling a car
What fuel should I use?
How do I pay with the fuel pass?
What if the fuel card doesn't work?
What if I can't find the fuel pass?
When should I refuel the car?
What is the fuel pass pin code?
Where can I find the car manual?
Which MyWheels cars are manual or automatic?
The tire pressure warning light is on, what now?
The car will not go any faster than a certain speed, what now?
One of the dashboard lights is on, what should I do?
I'm having car trouble, what now?
Do I also receive roadside assistance when I'm abroad?
What should I do when I have a flat tire?
What if the car is dirty?
Do I have to clean the car after my reservation?
How can I report car damage before starting my trip?
What should I do when I've damaged the car during my reservation?
How do I know if there is any existing damage on the car?
What is the deductible in the event of damage?
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