Driving & Parking

Collecting & parking your car

• Where is the car at the start of my ride?
• How do I start my ride?
• I can't start my ride, what should I do?
• How do I unlock a car?
• What to do when the immobiliser is activated (text message)?

Charging electric cars

• How do I disconnect the charging cable from the car?
• How do I charge an electric vehicle?
• When do I have to connect the elecric car to a charging station?
• How do I find an available charging point? 
• The car won't charge. What to do?
• The charge key isn't working, what can I do?
• See all 13 articles

Fueling a car

• When and how should I refuel the car?
• How do I pay with the fuel pass?

Parking

• The fixed parking space is taken. What to do?
• Where can I park and what are the cost?
• What is a zone space?
• I see a wrong parked MyWheels car, what can I do?
• Do I have to pay for the parking fees myself during my booking? 

End my ride

• Where do I return the car to?
• How do I lock a car?
• I’m having trouble ending my trip, what should I do?
• Can I return the car in a different city?

Lost & Found

• There are belongings of someone else in a MyWheels car. What should I do?
• I forgot to remove my belongings from the car. What should I do?

Driving behavior

• I want to report inappropriate driving behavior by a MyWheels driver. How do I do that?
• I've received a warning email about my driving, what now?