Payment & Rates

Payment method

• How do I pay for my rides with MyWheels?
• I need to pay extra for a ride that I’ve already paid for. How is this possible?
• Can I post-pay for a booking?
• Can I link a joint bank account to my account?
• Can I pay using a foreign bank account?
• How do I change my bank details?

Fines

• I’ve been notified of a violation. What now?
• Why do I have to pay administration fees when I commit a violation?
• I have been fined for an offense that was assigned (shifted) to my name. What does this mean?
• I have been fined for an offense outside my rental period. How is this possible?
• I have been charged multiple fines for the same violation. How is this possible?
• What happens if one of my employees receives a traffic or parking violation and fine?
• See all 8 articles

Deposit

• Do I have to pay a deposit?
• How do I get my deposit back?

Deductible and insurance

• What is the deductible and how does it work with MyWheels?

Invoices

• Where can I find my invoice?
• I have a question about or a dispute with an invoice. What should I do?
• How do I pay my invoice?
• I’m having trouble paying an invoice. What should I do?
• MyWheels has withdrawn money, but I don't understand why. What can I do?

Marketing activities & Discount codes

• How can I add a discount code?
• The discount code does not work, what now?
• Can I add a discount code after my ride?

Account balance

• What is account balance & What can I do with my balance?
• How do I get my balance refunded?

Rates

• What does MyWheels cost?
• Do the rates include VAT?
• Do I pay administration or registration fees with MyWheels?
• Do I pay a booking fee or unlock fee?
• Do I receive a discount if I rent for multiple days?