How can I update my driver's license?

Use the MyWheels app to upload your driver's license:

  1. Open the app and go to the menu (top left). 
  2. Select 'Account'
  3. Choose 'Account'
  4. Select 'Driver's license'
  5. Start the verification process.

Good to know: Once you click on 'upload' to start the verification process, you cannot book any rides until you have completed the verification. Unfortunately, you can only go through this process within the app, not on the website.

Here are a few tips:

  • Take a photo of the correct document: your driver's license.
  • The driver's license must be valid and belong to you.
  • Driver's licenses from these countries are supported. These include all countries within the European Union, including the Netherlands.
  • Ensure a well-lit room when taking the photo.
  • Follow the app's advice while capturing your driver's license.
  • Make sure your driver's license is placed flat on the table.
  • Have a little patience.

Note: If the verification fails too many times, unfortunately, you won't be able to try again.

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