My account has not been verified but I have payed for my trip, what now?

It does not always work to automatically verify a driver's license. In this case we have to do an additional verification, you will automatically receive a message about this. It is possible to make a reservation, but you can not use the car.

It can take up to five days before we have done the additional verification. Have you already payed for your trip? Then we obviously will deposit the amount of your trip back into your bankaccount

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