What does it cost to cancel my reservation?

If you wish to cancel your reservation, we will not charge any fees in the following scenarios:

  • You have canceled your reservation directly within 10 minutes of creating the reservation.
  • You have canceled the reservation more than 24 hours before the start.
  • You have a Plus or Pro subscription; in that case, cancellation is free.

If none of the mentioned scenarios apply, you will be charged a cancellation fee of 10 euros per reserved day.

Cancellation is only possible until the start time of the ride. Once the ride has started, you can only end it; cancellation is no longer possible.

The right of withdrawal does not apply to reserved rides, but the above conditions apply.

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