If you wish to cancel your reservation, we will not charge any fees in the following scenarios:
- You have canceled your reservation directly within 10 minutes of creating the reservation.
- You have canceled the reservation more than 24 hours before the start.
- You have a Plus or Pro subscription; in that case, cancellation is free.
If none of the mentioned scenarios apply, you will be charged a cancellation fee of 10 euros per reserved day.
Cancellation is only possible until the start time of the ride. Once the ride has started, you can only end it; cancellation is no longer possible.
The right of withdrawal does not apply to reserved rides, but the above conditions apply.