You can cancel your ride if:
- The ride hasn't started yet;
- You cancel within 10 minutes of creating the reservation;
- You cancel more than 24 hours before the ride starts;
- You have a Plus or Pro subscription, in which case it’s free.
If none of the above conditions apply to you, a €10 cancellation fee per reserved day will be charged.
Here's how it works: In the app, go to your rides and click on ‘cancel’ for the desired ride. This can be done until the start of your reservation. Once the ride has started, you can only end it.
Note: The right of withdrawal does not apply to reserved rides, but the above conditions do.